Resume
Md. Shamrat Hossain
Operations and growth professional working across banking operations, sales, marketing, data, and practical AI automation. The work turns complex workflows into clear systems that help teams move faster, make better decisions, and deliver consistently at scale.
shamrat.r.h@gmail.com · Azimpur, Dhaka, Bangladesh
Experience
Sales Lead
LevelAxis Technologies · Jan 2026 – Sep 2026
Led B2B growth from market research to qualified opportunity—building lead-generation and distribution channels, shaping GTM strategy, running cold outreach, and improving sales funnels, conversion, automation, and SEO. Built trust with clients and prospects, guided software decisions around real user needs, wrote business content, prepared forecasts, proposals, and presentations, and helped resolve critical product issues. Also supported team leadership and hiring decisions.
Officer – Smart Banking Operations
DOER Services PLC · Nov 2024 – Aug 2025
Managed daily operations across 551+ agent banking outlets in 62 districts, working between field teams, outlet owners, and Agrani Bank. Kept SLAs visible, solved issues, and prepared monthly Bangladesh Bank reports.
Marketing Intern
Kiam Metal Industries · Dec 2023 – Mar 2024
Supported market research, sales planning, and campaign work for cookware products. Turned competitor and customer observations into clearer opportunities for the marketing team.
Selected projects
24/7 Autonomous Agentic Support & Lead Conversion Engine — Built a 24/7 support agent that remembers customer context, answers with relevance, qualifies genuine interest, and moves promising conversations toward a sales call.
Automated Social Media Content & Multi-Channel Campaign Engine — Built a content workflow that turns market insight into channel-ready posts, schedules campaigns, and shows which ideas earn a response.
Cross-Departmental Business Process & Operations Automation — Connected Sales, Operations, and Finance so each handoff carries the right information, reaches the right person, and avoids manual re-entry.
Context-Aware Customer Journey & History Intelligence — Gave teams one clear view of customer conversations, so follow-ups reflected what people had already asked, considered, and cared about.
Data-Backed Growth & Enterprise Expansion Strategy — Built a practical growth plan that helped a technology services team choose the right segments, sharpen its offer, and turn strategy into weekly sales work.
Digital Marketing Strategy & Lead Acquisition Campaign — Planned a multi-channel campaign for metal products, from audience research and positioning to content, lead capture, and follow-up.
Banking Operations Analytics & Executive Decision Support — Built a Power BI view of 551+ outlets that made performance, district trends, and operational gaps easier to see and act on.